At Herstory, we’re here for every step of your lingerie journey—whether you need help with sizing, orders, or just want to chat about your next favorite piece.

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💁‍♀️ Need Help?
Reach out to us any time for:

• Order inquiries

• Size recommendations

• Payment or shipping support

• Feedback or product questions

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📩 How to Reach Us
Email: herstorylingerie@gmail.com

Instagram DM: @herstory_malaysia

Operating Hours: Mon–Fri, 10:00 AM – 6:00 PM (MYT)

We aim to respond within 24 hours on working days.

Shipping & Refund Policy

Shipping
Standard Delivery (Malaysia): 2–5 working days

Free shipping for orders above RM50

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Exchanges & Returns
Due to hygiene reasons, lingerie items are non-returnable and non-exchangeable unless:

You received the wrong item, or

The item was damaged upon arrival

📧 Please contact us within 3 days of receiving your order with photos for review.